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Privacy Policy

In summary: We will not sell or give your data to third parties or share it for the purpose of advertising. We are a small, honest company and our only goal is to help you improve your English.


Go Correct Privacy Policy

Effective 1 June, 2020. Last Revised 1 June, 2020
This policy explains how and why Big Languages Ltd, the owner of the Go Correct service (“Go Correct,” “we” or “us”) collects, uses, and shares information about you when you use our website, and services (collectively, the "Service") or when you otherwise interact with us or receive a communication from us.

What We Collect

Information You Provide to Us

We collect information you provide to us directly when you use the Services. This includes:

Account information. To create an account, you must provide an email address, password and native language. We ask for your native language so we can research how speakers of different languages use English. We also store your user account preferences and settings.

Content you submit. We collect the texts you submit and store data about the type and number of errors in the texts.

Transactional information. Payments are processed by third-party payment processors (e.g., Stripe and PayPal) using the Shopify ecommerce platform. Please refer to the applicable processor’s terms and privacy policy for more information about how payment information is processed and stored.

Other information. We may collect information when you fill out a form or otherwise communicate with us by email.
Information We Collect Automatically
When you access or use our Services, we may also automatically collect information about you. This includes:

Log and usage data. We may log information when you access and use the Services. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, the requested URL, hardware settings, and search terms. We use analytics partners (such as Google Analytics) to help analyze usage and traffic for our Services. 

Information collected from cookies and similar technologies. We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests, and similar technologies. We use this information to improve your experience and understand user activity. For more information on how you can disable cookies, please see “Your Choices” below.

How We Use Information About You

We use information about you to:

  • Provide, maintain, and improve the Service;
  • Research and develop new services;
  • Help protect the safety of Go Correct and our users, which includes addressing abuse and enforcing the Go Correct Terms & Conditions and our other policies;
  • Send you technical notices, notifications and other support and administrative messages;
  • Provide customer service;
  • Communicate with you about products, services, offers, promotions, and provide other news and information we think will be of interest to you (for information about how to opt out of these communications, see “Your Choices” below);
  • Monitor and analyse trends, usage, and activities in connection with our Service;
  • Personalise the Service

How Information About You Is Shared

We do not share, sell, or give away your personal data to third parties. Personal data includes your email address, native language and any other personal account information.

We reserve the right to share your anonymised written texts with universities or other academic institutions, solely for the purpose of research into errors made by non-native English speakers. If texts are shared with academic institutions they will be shared anonymously (without any personal data, other than native language) and will be provided free of charge. We will not sell this data.

Otherwise, we would only share your personal information with third parties if one of the following circumstances applies:

  • With the school or business that paid for you to use the service. If your access to the Service was paid for by a third party (such as a school) we may share information about your use of the service with that third party.
  • To comply with the law. We may share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process or governmental request, including, but not limited to, meeting national security or law enforcement requirements. To the extent the law allows it, we will attempt to provide you with prior notice before disclosing your information.
  • In an emergency. We may share information if we believe it's necessary to prevent imminent and serious bodily harm to a person.
  • To enforce our policies and rights. We may share information if we believe your actions are inconsistent with our Terms & Conditions, or to protect the rights, property, and safety of ourselves and others.
  • Aggregated or de-identified information. We may share information about you that has been aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may show the total number of times a particular error was made by speakers of particular native language without identifying who the speakers were.

Please note that, even when you delete your account, the texts you submit through the Services may still be stored on our servers. For more information, see “Your Choices” below.

Your Choices

As a Go Correct user, you have choices about how to protect and limit the collection, use, and disclosure of information about you.

Accessing Your Information
You can access and change certain information on your Account Preferences page. You can also request a copy of the personal information Go Correct maintains about you by contacting hello@biglanguages.com.

Deleting Your Account
You may delete your account information at any time from the Account Preferences page. Please note, however, that texts you submitted prior to deleting your account will still be stored on our servers. You can request for them to be deleted by contacting hello@biglanguages.com. We may also retain certain information about you as required by law or for legitimate business purposes after you delete your account.

Controlling the Use of Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

Do Not Track
Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.

Notifications and Controlling Promotional Communications
You may opt out of receiving notifications or promotional communications from us by updating your email options in your account preferences. If you opt out of promotional communications, we may still send you non-promotional communications, such as information about your account or your use of the Services.

Other Information

Information Security
We take measures to help protect information about you from loss, theft, misuse and unauthorised access. For example, we use HTTPS while information is being transmitted. We also enforce access controls to limit which of our employees have access to personal information.
You can help maintain the security of your account by using a unique and secure password.

Data Retention
We store the information we collect for as long as it is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

International Data Transfers
We are based in the United Kingdom and we process and store information on AWS servers located in Europe. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in Europe, where you may not have the same rights as you do under local law.

Additional Information for EEA Users
Users in the European Economic Area have the right to request access to, rectification of, or erasure of their personal data; to data portability in certain circumstances; to request restriction of processing; to object to processing; and to withdraw consent for processing where they have previously provided consent. These rights can be exercised using the information provided under “Your Choices” above or as described in the “Other Information - Data Subject and Consumer Information Requests” section below. EEA users also have the right to lodge a complaint with their local supervisory authority.
As required by applicable law, we collect and process information about individuals in the EEA only where we have legal bases for doing so. Our legal bases depend on the Services you use and how you use them. We process your information on the following legal bases:

  • You have consented for us to do so for a specific purpose;
  • We need to process the information to provide you the Service, including to operate the Service, provide customer support and personalised features and to protect the safety and security of the Service;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as preventing fraud, ensuring network and information security, enforcing our rules and policies, protecting our legal rights and interests, research and development, and marketing and promoting the Services;
  • We need to process your information to comply with our legal obligations.

Data Subject and Consumer Information Requests
Requests for a copy of the information Big Languages has about your account—including EU General Data Protection Regulation (GDPR) data subject access requests and California Consumer Privacy Act (CCPA) consumer information requests—can be submitted following the process described below.
Before we process a request from you about your personal information, we need to verify the request via a verified email address associated with your Go Correct account. 

Children under the age of 13 are not allowed to create an account or otherwise use the Services. Additionally, if you are in the EEA, you must be over the age required by the laws of your country to create an account or otherwise use the Services. Parents who would like their children to use this service are required to create the account for the child.

Changes to This Policy
We may change this Privacy Policy from time to time. If we do, we will let you know by revising the date at the top of the policy. If we make a change to this policy that, in our sole discretion, is material, we will provide you with additional notice. We encourage you to review the Privacy Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. By continuing to use our Services after Privacy Policy changes go into effect, you agree to be bound by the revised policy.

Contact Us

To send a GDPR data subject request or CCPA consumer request or ask a question about this Privacy Policy, please contact hello@biglanguages.com
Go Correct is a service provided by Big Languages Ltd, registered in the UK. Company number 10574944.